Title VI
The Ventura County Transportation Commission (VCTC), which manages Valley Express, operates its programs and services without regard to race, color, or national origin in accordance with Title VI of the Civil Rights Act of 1964, as amended. The U.S. Department of Transportation (USDOT) and Federal Transit Administration (FTA) require all public transportation operators to comply with Title VI regulations.
Any person who believes they have been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with VCTC.
Email ridercomments@goventura.org, call 800.438.1112, or write to VCTC, 751 E. Daily Drive, Suite 420, Camarillo, CA 93010.
Accessibility
All Valley Express buses are equipped with wheelchair ramps or lifts that comply with the Americans with Disabilities Act guidelines. Service animals may ride the bus.
All transfer point bus stops and major intersections are announced. Additionally, as the bus approaches a transfer point bus stop, the driver announces the bus line number, which is heard externally by waiting passengers. The bus driver will announce any other stop request
For persons who are unable to ride Valley Express buses due to a disability, paratransit service is available. See Dial-A-Ride.
Other transportation programs for seniors and people with disabilities: Social service transportation, or call 800.438.1112.
Forms for making complaints of discrimination on the basis of disability can be found here:
Request Accommodations
In compliance with Department of Transportation (DOT) 49 (CFR) Parts 27 and 37, the Ventura County Transportation Commission (VCTC) and Valley Express Bus Service is committed to ensuring equal access for all individuals to use its transportation services. VCTC/Valley Express will make reasonable accommodations/modifications to its policies, practices, and procedures when necessary for individuals with disabilities to receive access to these services. To request an accommodation please use the form below.