Dial-a-Ride

Dial-A-Ride

Dial-A-Ride is a shared-ride bus service that takes passengers from their origin to their destination. The service area includes the cities of Santa Paula and Fillmore and the unincorporated areas that make up Heritage Valley. Dial-A-Ride is available to EVERYONE. Riders with ADA certification and Seniors (65+) are given priority during the reservation process.

Bus driver waving

Subscriptions or
Standing Reservations

Subscription trips happen at the same time, on the same days, repeatedly; such as to and from work, medical treatment, or school. Subscription Service is provided on a first-come first-served basis and is limited. Only half of the trips during any given hour may be subscription based.

ADA Paratransit
Time Negotiation

ADA Paratransit trips are guaranteed when reserved at least one day in advance. To guarantee trip availability, pick up times may be ‘negotiated’ up to one hour before or after the originally requested pickup time.

Dial-A-Ride for the General Public

  • Is available to EVERYONE
  • Is scheduled on the same day
  • Is provided on a space available basis
  • Seniors 65 years and older may call up to seven days in advance to reserve their ride

Reservation by phone

805.933.2267

Dial-A-Ride for ADA
Paratransit Riders

  • ADA Paratransit Riders are given priority when using Dial-A-Ride service
  • Reservations may be scheduled up to a week in advance
  • Same day reservations are exempt from ADA Paratransit regulations
Download English Application
Download Spanish Application

Reservation by phone

How Much Does Dial-A-Ride Cost?

CASH FARE $2.00 per trip
TRANSFER FEE $0.50 with valid Valley Express or VCTC Intercity transfer
MONTHLY SUPER PASS $30 Adult/Youth $25 Senior/ADA Rider

Frequently Asked Questions

Where Can I Purchase a Bus Pass?

Order passes online and have them shipped to your home, click here.

Where Can I Ride?

General Public Dial-A-Ride service is available within Fillmore, Santa Paula, Piru, and other unincorporated areas of the Heritage Valley. Seniors and ADA certified riders may use Dial-A-Ride to travel between Fillmore, Santa Paula, and Saticoy. The Valley Express GCTD-GO Access transfer point is at Wells Road in Saticoy.

How Do I Reserve A Ride?

Call:  805.933.2267 or 805.933.1417

Please call at least two (2) hours before your desired trip time.  Same-day reservations will be provided on a space-available basis only.  Please be ready.  We always try to be on time but the bus may arrive up to 30 minutes AFTER your scheduled pick-up time. In addition, buses wait at the following stops for VCTC Intercity Highway 126 transfers:  Santa Paula City Hall and Fillmore Terminal (Active Adult Center).

Call ahead to guarantee your seat for VCTC Intercity bus transfers.

When Can I Ride?

Weekdays: 5:45 am – 7:45 pm

Weekends 8:00 am – 6:00 pm

Driver helping woman off bus

Reservations for Seniors and ADA Paratransit

Seniors and ADA Paratransit Riders may reserve their ride the day before and up to one week in advance of their trip. Seniors and ADA Paratransit riders may use Dial-A-Ride to travel between Fillmore and Santa Paula. Reservations for Intercity transfer trips for GOLD COAST ACCESS are reserved 24 hours in advance and for ADA Paratransit certified riders ONLY. To learn about ADA Paratransit certification call 888.667.7001.

NEW Wells Road Transfer Area for Seniors and ADA Paratransit

The Valley Express Dial-A-Ride service area for qualifying seniors and ADA paratransit users (only) now includes drop-off and pick-up locations surrounding the Wells Road Transfer Area.  If you are a senior or ADA eligible and would like to be picked-up or dropped-off within the shaded area below, you no longer need to transfer to/from the Gold Coast Access at the transfer station.

The boundary roads are:

  • Saticoy Avenue and Los Angeles Avenue to the West
  • Foothill Road and West Telegraph Road to the North
  • North Wells Road,  Date Avenue, Apple Avenue, Silk Tree Avenue, Heather Way, Lilac Way and Campanula Avenue to the East
  • Darling Road, Aster Street and Rosal Lane to the South

Where Can I Get More Information?

ADA Eligibility and Certification Information

ADA certification allows you to use all complimentary paratransit services in every city in Ventura County and receive priority booking on the Valley Express Dial-A-Ride. You must first complete an application for ADA certification. The application requires an explanation as to why you are unable to use the regular public bus service.

888.667.7001
www.goventura.org

Valley Express ADA Paratransit Rules

Click here for a summary of rules related reservations, scheduling and performance of the Valley Express ADA Paratransit Service